We started by greeting and introducing the participants and then went straight to the question of the challenges.

We were able to show many different aspects:

• From the customer’s point of view:
  • There are tons of providers
  • Most customers have large, sometimes unknown, or heterogeneous target groups
  • eLearning still requires a lot of effort and often high costs
  • Unfortunately, too often we still have technology that does not match our needs or the technology that is lacking
  • There are always new products, so a permanent update of the content is necessary
  • Finally, some providers are sometimes too slow or their performance is not right
• From the perspective of the service provider / consultant:
  • When introducing eLearning, the time factor is often underestimated and the schedule is too tight
  • The consultants also found that customers‘ expectations are often too high
  • With these high expectations, the consultants also perceive the target groups as difficult
  • Trade organizations are often widely dispersed
  • The acceptance and the motivation are mostly not present in the management level. Because, unfortunately, they are not behind the topic or the eLearning project